Who we are: nunka.
The Australian Business Number (ABN) for nunka. Hampers & Gifts, trading under Plate Events & Catering Pty Ltd is 52 645 413 243. Our registered place of business is 63 Pelsart Ave, Penrith NSW 2750. The MattAtkins.com.au website is owned and operated by Plate Events & Catering Pty Ltd. For more information about our company please visit PlateEvents.com.au .
By placing an order with nunka. Hampers & Gifts directly online at the https://www.mattatkins.com.au/nunka website, or by placing an order over the phone with our customer service team, you are agreeing to our store’s Terms & Conditions.
Sometimes substitution is necessary to guarantee top quality around seasonal availability. On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet compared to what was pictured when purchasing. This may be due to a number of factors that are not possible to predict, such as flower or colour availability. Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website. We will always go out of our way to try and source the flowers that you want, but this is not always possible.
Gift wrapping & packaging may vary slightly from what is pictured on the website, but this is rare.
If you have a very specific need that the flower arrangement comes exactly as appears on the website, it is your responsibility to contact us by phone to discuss flower types and availability to ensure we are 100% able to fulfil your request.
In the case of a substitution, we guarantee to always substitute flowers of equal or higher value, and will keep with the theme and style of the flowers originally chosen, ensuring your message to the recipient is not lost.
Changes to your Order
If you wish to make any changes to your order, please do so by either phoning on 0408 984 695, or emailing us at email@example.com . Please note that any changes to your order (delivery address, card message, or additional items) must be made by close of business at least 48 hours before delivery, or by 5pm on Friday for a Monday delivery. This ensures that we have enough time to amend your order before delivery. Please note, once your order has been processed, cancellation of your order is possible only in special circumstances and at our discretion.
Conditions of Delivery
Addresses – We will always make our best efforts to deliver your order to the address you provide. It is crucial that you provide correct delivery details – where incorrect delivery information has been provided we cannot accept responsibility for incorrect, failed, or non-delivery.
Please also provide additional instructions for difficult or hard to find addresses. In some cases, the courier will need to call the recipient to confirm details and co-ordinate delivery to ensure the goods are received on the date intended, so please ensure an accurate recipient number is made available to us.
Delivery Protocol – It is our priority to deliver your order in person to the intended recipient. However, where delivery is made to a business, the flowers may be delivered to reception, or the mail room. For hospitals deliveries should go to the bedside, but some hospitals accept delivery at reception or a nurses desk. For residential deliveries when no one is at home to accept delivery our couriers are instructed to leave the flowers at the doorstep where it is safe to do so (out of sight from the road, and out of the weather).
If you have any specific requests, or if you do not give authority for us to leave the order where the recipient is not present, please indicate this in the special delivery instructions.
Fresh Florals, Everlasting Florals & Living Gifts are only deliverable within the Greater Sydney region. We do not advise ordering these items for Australia wide delivery. If ordered, you will be contacted and notified that delivery cannot be made.
Delivery within Australia is not guaranteed on Public Holidays, Saturdays after midday or Sundays. If your delivery is urgent, please call to confirm.
When delivery is to an address beyond the Greater Sydney region for Hampers and other items that can be sent nationwide, we will use the Australia Post service. Delivery cannot be guaranteed at a specific time with Australia Post but will be made sometime within business hours.
Delivery Times – Standard delivery only applies to orders which do not have specific delivery time requests. On our standard delivery service, we will make every effort to deliver to schools before 3pm, businesses before 5pm, and residential addresses before 7pm.
Please be aware that due to factors outside of our control (such as considerable traffic delays), our couriers may need to contact the recipient to get a forwarding address to ensure delivery on the intended day, if specified.
Australia Post – For orders beyond the Greater Sydney region, items will be sent via Australia Post. We do not accept any liability for goods sent by the Australia Post service. Purchasers are encouraged to opt for insured postage, tracking & signature on delivery, to ensure they’re goods are protected and so they are able to contact Australia Post to resolve any transit issues and seek reimbursement.
If you wish to cancel your order more than 48 hours prior to the scheduled delivery date, a AUD $25.00 cancellation fee will apply. If you wish to cancel your order less than 48 hours from the scheduled delivery date, your order will attract a 50% cancellation fee. Unfortunately orders that have already been prepared and/or scheduled for delivery cannot be cancelled.
Any dissatisfaction with our product/s must be communicated to us within 48 hours of delivery by phoning on 0408 984 695, or emailing us at firstname.lastname@example.org .
nunka. Hampers & Gifts does not refund for change of mind.
In the unfortunate event that an item has been damaged through the delivery process within the Greater Sydney region where nunka. Hampers & Gifts have personally made the delivery, a refund will be offered. Refunds will only be processed via the payment method used for the initial purchase.
In the unfortunate event that an item has been damaged through the delivery process by Australia Post, purchasers will need to seek reimbursement through Australia Post as we hold no liability. Purchasers are encouraged to opt for insured postage, tracking & signature on delivery, to ensure safety through the postal service.
Occasionally a hamper will be returned to us for one of the following reasons:
- a parcel has an incorrect address, our couriers are unable to call the recipient to verify;
- a card was left but there was no response from the recipient to arrange re-delivery;
- a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;
- the recipient is not known at that address or has moved;
- address details are incorrect or insufficient;
- the recipient was in hospital or a hotel and has been discharged or has checked out;
Please note that if delivery has been attempted and a card has been left by Australia Post, it is the receiver’s responsibility to contact Australia Post to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at nunka. Hampers & Gifts and a new full delivery charge will be incurred at the expense of the sender to resend.